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Go to our Facebook page Go to our YouTube page Go to our Twitter page Live chat with our customer service Contact us at:
Haus 6
Hatzfelder Str. 161
42281 Wuppertal
Germany

Phone:1.269.290.7735
Fax: +1 866 894 2781
We can be reached at 1.269.290.7735 Click on icon for live chat with our customer service

Privacy Policy

Our main interest is to provide excellent service to our customers, but our lawyers recommended that we post this Privacy Policy for you. We trust you will understand.

 

Visio-Rx.com Privacy Policy

Personal information and the privacy thereof is extremely important to Visio-Rx.com. We promise that we will not sell, rent, or trade your personal information.

The policies below are applicable to the Visio-Rx.com website (“Website”), which is created and maintained by Visio Global Services Inc., a Panama corporation (also referred to as “we,” “us,” “our,” and “Visio-Rx”). We are strongly committed to keeping your personal information private, and as such we have created this security and privacy policy (“Privacy Policy”) to inform you of the types of personal information that may be gathered during your visit to our Website, the reason why we gather this information, what we use it for, when we may disclose this information, and how you can manage it. 

Please understand that the practices laid out in this Privacy Policy apply only to information that is gathered via our Website and, when applicable, through the Website’s customer service department. This Privacy Policy does not necessarily extend to information gathered through other Websites that we operate, or through other offline means.

You accept the practices described in our Privacy Policy by visiting our Website. If you do not agree to these terms, please do not use this Website. Visio-Rx reserves the right to modify the terms of the Privacy Policy from time to time without notice. Continuing to use the Website will constitute as your acceptance of these changes in the Privacy Policy.

If you have questions about the Privacy Policy, please contact CS@visio-rx.com.
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What Kind of Information is Collected/Stored?

Visio-Rx adheres to the highest standards of ethical practices in all of our operations. We are dedicated to protecting the privacy of all visitors to our Website. The Privacy Policy is simple: We don't sell, give away, barter, trade or rent your personal information to any company outside of Visio-Rx. In designing this Website, we have made sure that we only ask for information that we need in order to provide you with the service you have requested. As a result, the information we collect and store depends on how you choose to make use of our Website.
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  • Personal Information
    We collect and store information that you provide willingly to us, whether on the Website or to our customer service department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and credit card expiration date. This information is used to provide the products and services that you have requested from us, to process and ship orders, to send order and shipping confirmations, and to provide customer service. Registration may be required and personal information may also be collected in certain portions of the Website in which you specifically and knowingly provide such information, e.g. reviews, suggestions, Facebook Voting, our Virtual Mirror, or customer service requests. Some of this information also may be used to contact you about sales, new products, special offers, and new site features, unless you have opted to not receive promotional communications in connection with Visio-Rx.
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  • Anonymous Information
    Through "traffic data" collection, we may also gather certain information that does not identify you individually (anonymous information). We collect and store certain other information automatically whenever you interact with this Website. We collect your IP address, browser information, and reference site domain name every time you visit this Website, for example. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Website for your benefit.
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Use of Cookies and Spyware

We will never use or install spyware on your computer in an attempt to gain personal information.

However, like many other websites, we do use "cookies," which are files stored on your computer's hard drive by your browser that help us identify account holders and optimize your shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Website without checking out. Most browsers accept cookies automatically, but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Website. You may occasionally get cookies from companies advertising on our behalf. We do not control these cookies, and these cookies are not subject to our Privacy Policy.

Information from other sources may be collected by us in order to update and correct the information contained in our database, and to provide product recommendations and special offers that we believe will interest you.
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Newsletters

We collect email addresses of all users who subscribe to our newsletter. Except to our third party agents (as described below), this information is not shared with any third parties for any purposes. Anyone who no longer wishes to receive this newsletter can, at any time, follow the "Unsubscribe" instructions located at the bottom each newsletter.
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Do You Collect Information from Children?

We do not sell or ship any items ordered through this Website directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Website only with the involvement of a parent or guardian, and should not submit any personal information to us. Our Website is not intentionally targeted to children under the age of 18. Children under the age of 18 should not use our Website without obtaining prior parental consent.
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How Do You Use My Information?

Except as disclosed in this Privacy Policy, we do not disclose information about your individual visits to our Website or your personal information collected online to any companies not affiliated with us. If we propose any use of your information, you will be provided an opportunity to accept or decline such contact.
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Customer Service and Feedback

We will use your personal information to fulfill orders you have placed, provide customer service, track your compliance with the Website's rules and regulations, or for editorial and feedback purposes (to the extent that is explained when you provide the information). In the event we plan to publicly post any of your information on a Website (for example, a letter), you are provided prior notification of such intentions and given the option of declining such posting.
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Anonymous Information

We use anonymous information to help us determine how people use parts of the Website and who our readers are. This helps us to improve our Website and ensure that it is as appealing as possible. We may use anonymous information to provide statistical ratings information in aggregated form to our partners and other third parties about how our users collectively use our website. We may share anonymous information in any other manner that we deem appropriate or necessary.
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Third Party Agents

We occasionally have third party agents, subsidiaries, affiliates and/or partners that perform functions on our behalf, such as analytics, credit card processing, fraud protection, site monitoring, marketing, shipping or stocking orders, etc. These entities have access only to the information (personal and anonymous) needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that information as guided by this Privacy Policy. They are restricted from using, selling, giving away, bartering, trading, renting or altering this data in any way, other than to provide the requested services to the Website.
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Transactional Partners

Your non-personal information may be shared with our partners from time to time. For example, the number of users that visited Visio-Rx.com during a specific time period or that purchased a specific product via this Website may be shared with our partners. Generally, this information is shared in aggregated and statistical form.
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Emergency Situations

We may use or disclose personal information if required to do so by law, or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process with which we are served, (b) protect and defend the our rights, property, Website or users, or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, the users of the Website, or the public.
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Which Steps Do You Take to Keep My Information Safe?

The security for all personal information associated with you is of the utmost importance to us. We exercise great care in providing secure transmission of your information from your PC to our servers. Personally identifiable information collected by our Website is stored in secure operating environments that are not available to the public. In many instances, such as in the case of credit card numbers and all on-line purchases, your personal information is encrypted with Sockets Layer (SSL) software before you conduct your transaction. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed confidentiality agreements. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including termination and civil and/or criminal prosecution.

To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) encryption, which encrypts information you input. Most browsers will give a visual indication of when your connection is secure. For example, usually webpage addresses begin with http://, but if you are on a secure connection, the address will start with https://. In order to help protect your personal information further, you should be careful about providing your account details (in the event that you choose to create one) to others. If you wish to cancel your account, or if you become aware of any loss, theft or unauthorized use of your account, please contact our customer service at CS@visio-rx.com.

While we try our best to safeguard your personally identifiable information once we receive it, no transmission of data over the internet can be guaranteed to be 100% secure.
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What Happens If I Link To or From Another Website?

This Website can contain links to other Websites operated by Visio Global Services Inc., affiliates of Visio Global Services Inc., or third parties. Please be advised that the practices described in this Privacy Policy for Visio-Rx.com do not apply to information gathered through these other Websites. These other sites may also send their own cookies to you and collect your data or solicit your personal information. Always be aware of where you end up. We are not responsible for the actions and privacy policies of third parties and other websites. We encourage you to be aware of when you leave our Website and to read the privacy policies of each and every Website that you visit.
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Public Areas

Please remember that any information you share in public areas, such as reviews, becomes public, and therefore this Privacy Policy does not apply to any information you choose to make public. Please be careful about what you disclose and do not post any information that you expect to keep private.
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Governing Laws

Purchase of any products on Visio-Rx.com is a transaction between you and Visio Global Services Inc., a Panama corporation.  Any sales transaction (which shall include subsequent delivery and use of the goods) by Visio-Rx.com is governed by the laws of the Republic of Panama. Both parties involved agree to binding arbitration for any claims or disagreements between the parties.

In case you desire to file a complaint or claim for damages of any nature against Visio Global Services Inc., then this can be done at the American Arbitration Institute (AAI). Arbitration shall be conducted following the applicable AAI rules and the laws of the Republic of Panama.

We may change ownership or corporate organization while providing this Website and services. As a result, please be aware that we may transfer your information to another company that is affiliated with us or with which we have merged. Under such circumstances, Visio-Rx would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time.
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Changes to This Policy

We are committed to maintaining our position as a prime Website on the internet. As our Website continues to develop, we may add new services and features to our Website. In the event that these additions affect our Privacy Policy, this document will be updated appropriately. We will post those changes prominently so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. We do, however, recommend that you read this Privacy Policy each time you use our website in case you missed our notice of changes to the Privacy Policy.
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Email Opt-Out and Personal Information Correction Procedures

You may always opt-out of receiving future emails from us. We provide you with the opportunity to opt-out of receiving these at the point where we request information about you. There are several ways in which you can tell us whether or not you want to receive promotional communications from Visio-Rx.com. When you set up an account, or click on "Account Summary" within the My Account area, or place an order, you will have an opportunity to make your selections in this regard. You also will have an opportunity to change these selections by following the "unsubscribe" instructions contained in the emails we send out. We also permit you to correct or update the personal information that you have provided to us. To do so, you can access, correct and update certain personal information that you have provided to us by clicking on "Account Summary" and “Login Information” within the My Account area of this Website.

If you have questions about the Privacy Policy, please contact CS@visio-rx.com.
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