Updating Your Search.One moment, please.
We are loading the contents of your cart with all details.
One moment, please.
Launching lens selection wizard,
please wait...
We are adding your selections to your cart, one moment please
Sending email,
please wait...
Applying new Stylist to your order.
One moment, please.
We are logging into customer account.
One moment, please.
please wait...
We are preparing a copy of your order.
One moment, please.
Go to our Facebook page Go to our YouTube page Go to our Twitter page Live chat with our customer service Contact us at:
Haus 6
Hatzfelder Str. 161
42281 Wuppertal

Fax: +1 866 894 2781
We can be reached at Click on icon for live chat with our customer service
Back to FAQ Home

What is the PerfectFit™ module?

By uploading pictures in the PerfectFit™ module, we can make sure that the lenses are placed in your new frames properly, and we can pre-adjust your frame to your face.

A more detailed article about PerfectFit™ can be found here.

How do I take the pictures needed for the PerfectFit™ module?

We need 5 pictures in total from you. Taking all these pictures only requires about 3 to 5 minutes of your time.

Here's links to the instructions on how to take them:

Instructions for face + credit card, and face + glasses + credit card

Instructions for face side + glasses + credit card

Instructions for frame front + credit card

Instruction for frame top + credit card

Back to FAQ Home


Can you put new lenses in my old frame?

Unfortunately, we currently do not offer this service (called re-glazing). more

How do I read my prescription?

If your eyes were measured by a licensed optometrist or optician, they are required by law to provide you a complete written more

How much is shipping & handling?

For USA customers, the cost of shipping is $4.90 for your entire order. Your order will be sent to our office in Mattawan, MI more

Virtual mirror