This is a demo store. We are not currently delivering to the United States and Canada. Our apologies.
 
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Go to our Facebook page Go to our YouTube page Go to our Twitter page Live chat with our customer service Email this pair to me Contact us at:
Haus 6
Hatzfelder Str. 161
42281 Wuppertal
Germany

Phone:1.269.290.7735Fax: +1 866 894 2781
We can be reached at 1.269.290.7735 Click on icon for live chat with our customer service
PerfectFit™
Back to FAQ Home

What is the PerfectFit™ module?

By uploading pictures in the PerfectFit™ module, we can make sure that the lenses are placed in your new frames properly, and we can pre-adjust your frame to your face.

A more detailed article about PerfectFit™ can be found here.

How do I take the pictures needed for the PerfectFit™ module?

We need 5 pictures in total from you. Taking all these pictures only requires about 3 to 5 minutes of your time.

Here's links to the instructions on how to take them:

Instructions for face + credit card, and face + glasses + credit card

Instructions for face side + glasses + credit card

Instructions for frame front + credit card

Instruction for frame top + credit card

Back to FAQ Home

FAQ

How much is shipping & handling?

For USA customers, the cost of shipping is $4.90 for your entire order. Your order will be sent to our office in Mattawan, MI u...read more

What is the warranty on my new glasses?

All glasses come with a 1 year Manufacturer's Warranty against workmanship and material defects, unless otherwise stated. Any w...read more

Can you put new lenses in my old frame?

Unfortunately, we currently do not offer this service (called re-glazing).

...read more
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