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Go to our Facebook page Go to our YouTube page Go to our Twitter page Live chat with our customer service Contact us at:
Haus 6
Hatzfelder Str. 161
42281 Wuppertal

Fax: +1 866 894 2781
We can be reached at Click on icon for live chat with our customer service

User Agreement

Our main interest is to provide excellent service to our customers, but our lawyers recommended that we post this User Agreement for you. We trust you will understand. 

User Agreement

By using (connecting to) the website (“Website”), which is created and maintained by Visio Global Services Inc., a Panama corporation (also referred to as “we,” “us,” “our,” and “Visio-Rx”), you are agreeing to abide by our User Agreement and our Privacy Policy.

You are entering in a binding agreement. By using our Website, ordering glasses from us, or taking part in any services provided in connection with our Website ("the Service"), you agree to abide by this User Agreement, as it may be amended by Visio Global Services Inc. from time to time at its sole discretion. If at any time you find this User Agreement unacceptable, you must immediately leave the Website and stop all use of the Service and the Website. You agree that by using the service, including ordering glasses from it, you agree to settle all disputes by arbitration via the American Arbitration Institute (AAI), and you represent that you are at least 18 years old and that you are legally able to enter into this agreement. Arbitration shall be conducted following the applicable AAI rules and the laws of the Republic of Panama.

Visio-Rx is not responsible for any of the following: You agree that Visio-Rx shall not be deemed to be in default of or to have breached any provision of this User Agreement as a result of any delay, failure in performance or interruption of service, resulting directly or indirectly from: (b) any technical requirement for which you are responsible, (c) any intentional acts or omission of yours, (d) any failure of any third-party service necessary for Visio-Rx to provide Service hereunder, or (e), any prescription provided by any medical provider, MD or OD, or by any device, with or without a medical provider, that you may rely upon to place an order for prescription eyeglasses on this web site. In addition, Visio-Rx shall not be deemed to be in default of or to have breached any provision of this User Agreement and shall be held harmless as a result of any delay, failure to deliver, failure in performance or interruption of service, resulting directly or indirectly from: (a) acts of God, acts of any governmental agency, natural disasters, acts of war, insurrection or terrorism, strikes or lockouts, unauthorized network or computer intrusion, or Internet- or computer-related viruses, hacker attacks or other agents introduced by a third party, failure of the Internet and other conditions beyond our control.

Upon connecting to our site, we log anonymous data from you (including, but not limited to, your IP address, browser information, and reference site domain name). This occurs every time you connect to our site.

We are strongly committed to keeping your personal information private, and as such we have created a security and privacy policy (“Privacy Policy”) to inform you of the types of personal information that may be gathered during your visit to our Website, the reason why we gather this information, what we use it for, when we may disclose this information, and how you can manage it. Please click here to read our Privacy Policy.

We don't sell, give away, barter, trade or rent your personal information to any company outside of Visio-Rx. In designing this Website, we have made sure that we only ask for information that we need in order to provide you with the service you have requested. As a result, the information we collect and store depends on how you choose to make use of our Website. When creating an account, you may receive a monthly newsletter. You can unsubscribe via a link at the bottom of each newsletter.

User content provided to Visio-Rx: You warrant and represent that you own the rights to your User Content and all uploaded photographs, and are otherwise authorized to post, distribute, display, and transmit your Content and personal information, and that it is accurate. By uploading your photographs to our Virtual Mirror you agree that those copies may be legally displayed by our Website.

Compliance with intellectual property laws: When accessing our Website or using our Service, you agree to obey the law and to respect the intellectual property rights of others. This means that you may not post any other person's information, data, names, trademarks or other data not your own to this site or its forms, and that you may not use or extract any data, text, photographs not yours, sounds, or other elements of this Website for any purposes.

All copyrighted contents of the website are copyright © 2010-2014 Visio Services Ltd. All rights reserved. The Visio-Rx logo and all brands on the Website are the exclusive properties of Visio Services Ltd.

This User Agreement is subject to change at any time. Upon visiting, it is your responsibility to come back & read the updated version, which will be posted here at

Virtual mirror