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Go to our Facebook page Go to our YouTube page Go to our Twitter page Live chat with our customer service Contact us at:
Haus 6
Hatzfelder Str. 161
42281 Wuppertal
Germany

Phone:1.269.290.7735
Fax: +1 866 894 2781
We can be reached at 1.269.290.7735 Click on icon for live chat with our customer service
Prescription Questions
Back to FAQ Home

How do I read my prescription?

If your eyes were measured by a licensed optometrist or optician, they are required by law to provide you a complete written prescription. Once you get your prescription, here's how you read it:

 

rx explained

Trouverez plus d'informations sur la façon de lire votre ordonnance ici.

Can I use my contact lens prescription?

No, you cannot.  Because a contact lens prescription is written for corrective lenses that are put into your eye, it makes the strength of the prescription different than what is used for an eyeglass that sits a short distance away from your eyeball.

Contact your eyecare provider to obtain a proper eyeglasses prescription.

What is PD?

PD example

Pupillary distance (PD) is the distance between your pupils.

Pupillary distance, or PD, is the distance between your pupils when looking straight ahead. This is a necessary measurement for glasses to put the optical center of the lens right in front of your pupils, making the glasses comfortable and natural to wear. During your normal eye exam, you can ask your doctor to measure your PD and to provide it on your prescription. Once you obtain this measurement as an adult, it will never change. 

In case your prescription does not have the PD on it, most optical shops have a device with which they can measure your PD. This takes only one minute, and customer oriented shops will do this as a free service, or charge a small fee.

So what do you do if your eye doctor has not provided this measurement on your prescription and/or refuses to give this to you? There are 3 solutions, only 2 of which we recommend. You can use our free online PD meter (recommended), rent a PD meter from us (recommended), or use a ruler (not recommended).

To read more on these solutions and to use our online PD meter, click here.

How often should I get my eyes checked?

The general recommendation is that you get your eyes checked every 2 years. However, if you start noticing changes in your vision before that time is up, get to the doctor as soon as possible. You only have 2 eyes, take care of them.

Back to FAQ Home

FAQ

What is included in the advertised price?

Every frame has the following things included in the price:

Standard index lenses (upgrades are very reasonably priced) ...read more

What is the warranty on my new glasses?

All glasses come with a 1 year Manufacturer's Warranty against workmanship and material defects, unless otherwise stated. Any w...read more

Can you put new lenses in my old frame?

Unfortunately, we currently do not offer this service (called re-glazing).

...read more
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