Message
 
Message
image
Updating Your Search.One moment, please.
We are loading the contents of your cart with all details.
One moment, please.
Launching lens selection wizard,
please wait...
We are adding your selections to your cart, one moment please
Sending email,
please wait...
Applying new Stylist to your order.
One moment, please.
We are logging into customer account.
One moment, please.
please wait...
We are preparing a copy of your order.
One moment, please.
Go to our Facebook page Go to our YouTube page Go to our Twitter page Live chat with our customer service Contact us at:
Haus 6
Hatzfelder Str. 161
42281 Wuppertal
Germany

Phone:1.269.290.7735
Fax: +1 866 894 2781
We can be reached at 1.269.290.7735 Click on icon for live chat with our customer service
PerfectFit™
Back to FAQ Home

What is the PerfectFit™ module?

By uploading pictures in the PerfectFit™ module, we can make sure that the lenses are placed in your new frames properly, and we can pre-adjust your frame to your face.

A more detailed article about PerfectFit™ can be found here.

How do I take the pictures needed for the PerfectFit™ module?

We need 5 pictures in total from you. Taking all these pictures only requires about 3 to 5 minutes of your time.

Here's links to the instructions on how to take them:

Instructions for face + credit card, and face + glasses + credit card

Instructions for face side + glasses + credit card

Instructions for frame front + credit card

Instruction for frame top + credit card

Back to FAQ Home

FAQ

Help, my glasses don't fit right!

Select the problem with your frame from this list (links will take you to a video page with solutions):

Problems with th...read more

How do I choose the perfect frame?

We’ve drummed up several bits of information to help you choose the perfect frame.

First, learn to identify your ...read more

Can you put new lenses in my old frame?

Unfortunately, we currently do not offer this service (called re-glazing).

...read more
Welcome
Virtual mirror
LOG OUT