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Go to our Facebook page Go to our YouTube page Go to our Twitter page Live chat with our customer service Contact us at:
Haus 6
Hatzfelder Str. 161
42281 Wuppertal

Fax: +1 866 894 2781
We can be reached at Click on icon for live chat with our customer service
Back to FAQ Home

What is the PerfectFit™ module?

By uploading pictures in the PerfectFit™ module, we can make sure that the lenses are placed in your new frames properly, and we can pre-adjust your frame to your face.

A more detailed article about PerfectFit™ can be found here.

How do I take the pictures needed for the PerfectFit™ module?

We need 5 pictures in total from you. Taking all these pictures only requires about 3 to 5 minutes of your time.

Here's links to the instructions on how to take them:

Instructions for face + credit card, and face + glasses + credit card

Instructions for face side + glasses + credit card

Instructions for frame front + credit card

Instruction for frame top + credit card

Back to FAQ Home


What is included in the advertised price?

Every frame has the following things included in the price:

Standard index lenses (upgrades are very reasonably priced) more

How much is shipping & handling?

For USA customers, the cost of shipping is $4.90 for your entire order. Your order will be sent to our office in Mattawan, MI more

How do I read my prescription?

If your eyes were measured by a licensed optometrist or optician, they are required by law to provide you a complete written more

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