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Go to our Facebook page Go to our YouTube page Go to our Twitter page Live chat with our customer service Contact us at:
Haus 6
Hatzfelder Str. 161
42281 Wuppertal
Germany

Phone:1.269.290.7735
Fax: +1 866 894 2781
We can be reached at 1.269.290.7735 Click on icon for live chat with our customer service
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Back to FAQ Home

Help, my glasses don't fit right!

Select the problem with your frame from this list (links will take you to a video page with solutions):

Watch all our videos here.

My lens fell out of my frame. What now?

As long as you have a full rim or semi rimless frame, this can be fixed in the comfort of your own home. If your lens became detached from your rimless frame, you should ask an optician for help.

Watch these videos to learn how to put your lens back into your frame:

   

Re-inserting the lens into a semi-rimless frame.

 

Re-inserting the lens into a full rim acetate, TR-90 or plastic frame.

My acetate frame snapped in half. Can I fix it?

You can "glue" your frame back together using extreme care and a bottle of acetone, but please be aware that your frame may never fit the same again. The method depicted will ONLY work for acetate frames, and not for metal, plastic or TR-90 frames.

Watch this video for detailed instructions:

How can I replace my nose pads?

Replacing nose pads is not hard at all. Grab your 3-in-1 tool that came with your glasses and your spare nose pads, and watch this video:

More nose pad related videos here.

Back to FAQ Home

FAQ

What is included in the advertised price?

Every frame has the following things included in the price:

Standard index lenses (upgrades are very reasonably priced) ...read more

Can you put new lenses in my old frame?

Unfortunately, we currently do not offer this service (called re-glazing).

...read more

How do I read my prescription?

If your eyes were measured by a licensed optometrist or optician, they are required by law to provide you a complete written pr...read more

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